Cancellation Policy for Mangrove Wonders Pvt Ltd
We understand that plans can change unexpectedly. Below is our cancellation policy to help you understand how cancellations are handled:
- Cancellations before 30 days:
- A 25% cancellation fee will be deducted from the advance payment.
- Cancellations between 10-30 days:
- A 50% cancellation fee will be deducted from the advance payment.
- Cancellations within 0-10 days of the trip start date:
- No refund will be issued.
- No Show:
- No refund will be issued for no-shows.
- Company-Initiated Cancellations:
- If the cancellation is initiated by Mangrove Wonders Pvt Ltd, a 100% refund will be provided.
- Rescheduling:
- Rescheduling of the booking is subject to availability. If rescheduled, the new booking date will be considered final, and standard cancellation policies will apply to the rescheduled date.
- Refund Process:
- Refunds will be processed within 14 business days from the date of cancellation confirmation. The amount will be credited back to the original mode of payment.
- Force Majeure:
- In case of cancellations due to unforeseen events such as natural disasters, political instability, or other force majeure events, Mangrove Wonders Pvt Ltd will assess the situation and offer possible alternatives or refunds as deemed appropriate.
- Partial Cancellation:
- If you wish to cancel part of your booking (e.g., reduce the number of participants or activities), the cancellation fee will be applied proportionally to the cancelled part based on the timeframes mentioned above.
- Non-Refundable Items:
- Certain add-ons or special services booked alongside your main trip may be non-refundable. These will be clearly stated at the time of booking.
- Communication:
- All cancellation requests must be communicated in writing via email to [Your Email Address] and must include the booking reference number.
- Confirmation:
- You will receive a cancellation confirmation via email once your request has been processed.
We aim to provide a fair and transparent cancellation policy to ensure a smooth experience for all our guests. If you have any questions or need further clarification, please do not hesitate to contact us.
Thank you for choosing Mangrove Wonders Pvt Ltd.